Quality Policy of RoboticWares

Introduction

RoboticWares Pvt. Limited was formed in 2009 to satisfy customer requirements for Developing Software. This business has developed well and is expanding successfully.

Additional capabilities have been added to the organization to include technical assistance and support, installation, maintenance of products and systems, and design of systems.

Approval of Standard Operating Procedures of ISO 9001:2008

The Standard Operating describes the Quality Management System, through chapters 2.0 to 8.0 based on the requirements of ISO 9001:2008 which are complementary to the Quality Manual, Work instructions and technical requirements of the product, adopted as a strategic decision, implemented and practiced by RoboticWares.

Scope of Procedures

The Standard Operating Procedures covers all aspects and facets of:

• Software Development
• Assembling and marketing of electronic Product
• Technical Skill training on Electronics

Quality Policy

We at RoboticWares are committed to pursue highest standards in our products & services to give complete satisfaction to our customers by meeting their requirements and continual improvement of quality management system while complying statutory requirements.

RoboticWares Pvt Ltd quality policy is to achieve sustained, profitable growth by providing services which consistently satisfy the needs and expectations of its customers. To achieve and maintain the required level of assurance the Managing Director retains responsibility for the Quality System with routine operation controlled by the Quality Manager.

Quality Objectives

• Maximize the Customer Satisfaction.
• Continuous upgrading of quality and process to meet changing needs of customer.
• 100% Timely delivery of product:
• Work to international norms of Quality and Management.

Quality System

The Quality Assurance System applies to all activities of the Company, and has been developed in accordance with ISO  9001-2008. The Quality Assurance System is fully documented and structured in 3 levels.

LEVEL 1: Quality Manual

This document details the corporate quality policy and structure of the Company and references appropriate Operating Procedures.

LEVEL 2: Operating Procedures

These documents describe the actual process, and controls applied, to all activities concerned with the attainment of a quality assured contracting service.

Quality Planning

As the Company operates a standard type and range of services, customer satisfaction and quality are achieved by operation in accordance with the documented quality system. Specific customer requirements are identified and documented during the contract review process, allowing these requirements to be communicated and achieved, ensuring satisfaction of all customers declared needs.

Management Review and Internal Audit

Management review of the suitability and effectiveness of the Quality System take place at least twice per year. During the management meetings actions are allocated and minuted to record the development of the Company's management system.

Internal audits of the Quality System are undertaken at least once per annum to confirm that the function concerned is adhering to the Company's Procedures. A comprehensive Audit Programme is compiled at least a year in advance however, should particular needs be identified, and the frequency of audit may be increased at the discretion of the Quality Manager.

Audits are undertaken by auditors who are trained in auditing and not directly responsible for the functions being audited within that Company. Nonconformance observed is brought to the attention of the person responsible, and is recorded, documented and subject to timely corrective action to ensure full rectification.

Training

The policy of the company is to ensure that all personnel are trained and experienced to the extent necessary to undertake their assigned activities and responsibilities effectively. The company generally procures and recruits employees capable of meeting the technical, skill, experience and educational requirements of the company's activities.

All staff and senior employees are responsible for recommending the training needs of others, and for ensuring that all employees allocated specific tasks are suitably qualified and experienced to execute those tasks. Once training needs are identified these are provided under the responsibility of the Directors.